Privacy Policy

Privacy Policy

Last Updated: January 21, 2026

This Privacy Policy explains how ZeroGen ("ZeroGen," "we," "us," or "our") collects, uses, and shares information when you use our website and services (the "Services"). The Services are available at https://zerogen.io (the "Site").

Information We Collect

Information You Provide

  • Account information: email address, password, and profile details you choose to provide
  • Content and inputs: images, prompts, and other materials you upload or submit
  • Communications: messages you send to support or feedback you provide
  • Billing details: payment information handled by our payment processors (we receive limited billing metadata)

Information Collected Automatically

  • Usage data: features you use, actions you take, and interaction patterns
  • Device and log data: IP address, browser type, device identifiers, and timestamps
  • Cookies and similar technologies: used to support core functionality and analytics

How We Use Information

  • Provide, operate, and maintain the Services
  • Process your content to generate results and deliver outputs
  • Improve quality, performance, and reliability
  • Communicate updates, support, and important notices
  • Protect the Services, prevent abuse, and enforce our terms
  • Comply with legal obligations

AI Content and Model Improvement

  • We process your inputs to provide outputs through the Services.
  • We may use aggregated or de-identified data to improve our Services.
  • If we use content for model training, we do so consistent with applicable law and any choices available to you.

How We Share Information

We do not sell personal information. We may share information with:

  • Service providers: hosting, storage, analytics, customer support, and security vendors
  • Payment processors: to process transactions and manage billing
  • Legal and safety reasons: to comply with law, protect rights, and prevent fraud or abuse
  • Business transfers: in connection with a merger, acquisition, or asset sale

Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We may delete or de-identify information when it is no longer needed.

Your Rights and Choices

Depending on your location, you may have rights to:

  • access, correct, or delete your information
  • export your information
  • restrict or object to certain processing

You can also manage cookies through your browser settings.

International Transfers

We may process information in countries other than your own. We use appropriate safeguards when transferring information internationally.

Children's Privacy

The Services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post an update on the Site or notify you as required by law.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]
Website: https://zerogen.io/contact